Lying just outside the Congestion Zone, and with an adjacent car park (charges apply), this is a hotel that could be useful if you are driving to London. It's just a short walk to Shepherd's Bush Underground station and Westfield, the largest urban shopping mall in Europe. The exhibition venues of Earl's Court and Olympia, and the auditoria of Hammersmith Apollo and the O2 Empire Shepherd's Bush are also within easy reach.
I think the designers of this hotel were eating chocolates when they picked the colour scheme for the rooms here - everything's in browns and creams. The beds are comfortable and the bathrooms do their job, but the mood is somewhat dull, even gloomy - just like the nondescript view from the window. Confusingly, reception is on the third of six floors and there are rooms on all levels. Most fall into into a Superior or Executive category (the latter has a sofa area) and there is the option of booking twin rooms and suites.
The reception areas reflect the current vogue for purple and include an appealing library with three iMacs where guests can get online for free. Corridors are dark with brown hues enlivened by coloured ceiling lights and muted mini-TVs that make it feel like you're passing through a recording studio.
Eating and drinking
There is an attractive bar next to the lobby area that draws in non-residents - on Fridays and Saturdays there is a DJ from 10pm and it closes when the last guest leaves. In the morning a buffet Continental breakfast is served here. Above this is the wood-floored Kanteen restaurant which is nothing special to look at. It serves mainstream dishes from salads to steaks and is fine for grabbing a bite but not much else. A good à la carte Full English breakfast is available here. Room service is offered round the clock and there are exorbitantly-priced vending machines in the corridors.
Launched in February 2010 after a £2m refurbishment, the K Spa is a good reason why you might choose this hotel over another. There are seven cocoon-like treatment rooms where you can enjoy an above-average choice of facials, massages and rituals, many inspired by Asian therapies. There's also a relaxation room, a beauty salon and a small but well-equipped gym where guests can sign up for yoga, pilates and other classes for £5. Use of the well-designed and inviting wet spa, which has a hydrotherapy pool, steam room, sanarium, sauna and snow room costs £25 (£40 for couples).
Brusque, with room for improvement. The uniformed staff and waiters do what's required but lack charm and show little interest in making your stay feel special. Neither the heating nor the DVD player in my room were working properly (although this was fixed immediately). Trays from room service are often left in the corridors for hours on end.
Who stays there
The hotel attracts a young and lively clientele, many using nearby music studios and other production facilities. Others come for the shopping, live shows and because they have business this side of town.
Standard rates do not include VAT, but there are always many offers available that may include this and other add-ons such as breakfast, dinner and use of the wet spa. Continental breakfast is £11.50, Full English £17. WiFi is free in public areas but charges apply in-room.
- High-Speed Internet
- Room Service
- Swimming Pool
- Families with teenagers
- Stag / hen parties
- Celebrity spotting
Pros & Cons
- Good spa
- Young and lively clientele
- Not for the strait-laced
- Decor is a little tired in places