Frequently Asked Questions - General
- What is a community moderator?
- I think there’s a bug on the site. What's the best way to let you know?
- Please explain my position in the Simonseeks rankings
- How can I keep an eye on guides or blog posts?
- Why do comments between editors and writers appear on the site?
- I saved my draft guide, and I’m logged in, but my guide has disappeared
- I was writing my guide but then when I clicked save it said access denied. What happened?
- I’m a first-time writer, where can I find help?
Community moderators are active members of the Simonseeks community. They have written guides on the site and they regularly contribute ratings and comments on other Simonseeks content. Find out why we recruited community moderators here: Editorial policy and new community moderators.
The role is unpaid and we are not currently taking on additional community moderators. However, if you would like to express interest for the future, please email us at firstname.lastname@example.org.
If you think something’s gone wrong, let us know via ‘Report a bug’, under the ‘Help & Advice’ section at the bottom of every page on Simonseeks. This page also includes a bug status report, which, as the technical team cannot reply to everyone who reports a bug, informs everyone about fixes and outstanding issues.
We asked in a blog post in October - ‘Is something bugging you?’ It got some interesting responses.
A popular query. You can find out more here.
You can use the watcher system. See more here.
This is about making the editorial process transparent and encouraging comment from the community. Further explanation can be found here.
Have you looked in ‘My Workspace’ in ‘My Simonseeks’? Only published guides will appear under the ‘Guides’ tab.
If you still can't find it, get in touch through 'Contact us' and we'll see what we can do.
For security reasons, Simonseeks will log out users who appear to have been inactive for more than 45 minutes. When you’re writing a draft guide, save your changes periodically. You should always have a back-up copy in a programme such as Word. Some writers prefer to do the majority of work in a word document and then paste it into the ‘Create a guide’ page. This approach is perfectly acceptable but beware – all formatting, such as bold type and different font sizes, from external programmes will be stripped out when you paste it into Simonseeks.
One of the first places you should look is the newly-revised dos and don’ts of writing for Simonseeks. This details the guidelines that must be followed in order for your guide to be considered for publication. It also offers help and advice originating from some of the best bits - and most common mistakes – made by guide writers.