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The Travel Customer Journey

I've been doing a bit of housekeeping on our fileshare and have just come across this.  It's the output from a session we did quite a while back on the travel customer journey.  Theres loads of this kind of stuff on the web, but I thought some of you might find it interesting.  Feel free to comment / tear it to pieces.

The Travel Customer Journey


Community comments (1)

Ok, I've got it Rick. Seems like a fair summary and just goes to prove what a time consuming process selecting a holiday can be these days, though I'm one of those strange creatures who quite enjoys the process. There's just so much information out there, and we've got to get folks to SEE us. Good luck!